To ensure that the Microsoft 365 environments they manage are fully secure, Systemagic was seeking greater visibility into its customers’ security posture. Before inforcer, they did not have a baseline in place, meaning security was not standardized across their customer base. Every tenant could have been set up differently depending on the engineer who configured it, leading to potential security vulnerabilities or mishaps. It was challenging to keep up with the latest security needs, especially as new features were added to Microsoft 365. 

Systemagic was looking for a better way to manage their Microsoft 365 tenants at scale, while reducing support tickets and incidents by proactively pushing out security policies

inforcer enabled Systemagic to manage all tenants from a single, centralized platform. Through NCSC-recommended baselines, they created standardised configurations to ensure every customer aligned with their optimal security standards, while still allowing for controlled deviations where needed. The process of configuring Microsoft 365 tenants became much faster.

After initially trialling inforcer with a small group, Systemagic quickly recognised the need for full visibility and standardisation across all tenants. With a smooth onboarding experience and immediate impact from multi-tenant management, they rapidly expanded adoption across their entire customer base.

Following successful implementation, Systemagic ran an opt-out campaign for their customers via email, explaining the benefits Systemagic can bring to their security posture using inforcer. They saw an extremely positive reaction from their customer base which reaffirmed their decision to roll out inforcer across over 160 tenants. Committed to delivering the best security for their customers, Systemagic used inforcer to gain greater visibility and control across Microsoft 365 environments.

Systemagic now have far greater control over their customers’ security. They can easily configure and apply baselines to their customers’ tenants at scale, without having to log in to multiple portals, or expend time on repetitive manual tasks. This is especially useful when they need to review and apply changes, as they can edit their baseline once and rollout across their customers. 

Inforcer’s reporting function allows Systemagic to clearly demonstrate how they are looking after customers’ tenants. Reports show customers the policies applied via the baseline as well as any deviations, allowing them to review any exceptions and see if they are still needed.

Systemagic's confidence in inforcer's capabilities and the benefits the platform brings to internal staff and end-user customers saw them roll out the solution across their customers after starting with just a small number. As they continue to onboard more customers, they are using inforcer to manage their tenants by default.