How Sharp EIT transforms services, security, and productivity with inforcer 

Previously, Sharp EIT managed its Microsoft 365 security policies through a combination of manual configuration and scripts developed inhouse, while documenting their tenants on an ongoing basis. Over time, this became laborious, and with a growing number of customers, they needed to move on from lengthy manual configuration. Keeping their policies aligned to best practices became unsustainable.   

As a Microsoft service provider, Sharp EIT also used Secure Score as a KPI. As such, they needed a solution to demonstrate true service value, reporting to customers that their renewed security approach was providing gains.  

With inforcer, Sharp EIT has developed a two-tier approach to its Managed Service delivery, ensuring all clients are kept secure and compliant while simplifying its own internal processes.

inforcer’s multi-tenant support has allowed Sharp EIT to move away from manual policy management, replacing its standard scripts and documentation with regimented policy distribution and a dashboard designed for full visibility across all tenants. They also use inforcer for managing and reporting on policy alignment and drift.

Utilizing inforcer's core baseline policies and Tenant Tagging functionality, Sharp EIT can quickly and easily conduct incremental rollouts of new security policies across all its customer tenants. This ensures the secure rollout of policies and allows customers to witness the gradual improvement of their Secure Score. Using inforcer has also simplified configuration for frameworks such as the Essential Eight and CIS Controls.

Since implementing inforcer, Sharp EIT has been able to implement more flexible and secure offerings for its customers. Evolving from traditional tiered security services and support add-ons, Sharp EIT has developed an all-new approach to security productization, with ongoing value-added services.

Admins can ensure that new policies are being implemented without conflict, and customers are confident that their security posture is gradually improving – a two-way benefit for the MSP and its customers. inforcer now plays a pivotal role in the rollout of Sharp EIT’s services, furthering their reputation for evolving services and consistent business growth.

Sharp EIT has benefited from a 98% drop in E8 policy deployment times per tenant , from four hours to just four minutes. They’ve seen a demonstrable increase in Secure Scores, regularly achieving the targeted 80% minimum, as well as demonstrable ROI from time and billable hours saved per engineer. With inforcer, Sharp EIT makes money back at the end of each month on the effort and expenses saved.